@conference{3802b3efb90648a2a95acff9eb8442bb,
title = "Chat transcript analysis: Librarians vs. student assistants.",
author = "Lux, {Vera J} and Linda Rich",
note = "How effective are student reference assistants at answering chat reference questions as compared to professional librarians? That's the question we were asking ourselves at Bowling Green State University when we realized that a high percent of our chat reference questions were research based. Should we be letting our student assistants staff this service?; Virtual Conference of the biennial meeting of the Association of College and Research Libraries ; Conference date: 25-03-2014",
year = "2014",
month = mar,
day = "25",
language = "American English",
}