@article{2d12dab25f5742f4bd832d7725994c2c,
title = "From Exclusion to Connection: The Role of Anthropomorphic Chatbots in Shaping Customer Responses Post-Social Exclusion",
keywords = "anthropomorphism, Chatbot, commercial decisions, need-threat model, social exclusion",
author = "Xiaofeng Jia and Xinyu Zhao and Weiting Tao and Soyeon Ahn",
note = "Publisher Copyright: {\textcopyright} 2024 Taylor \& Francis Group, LLC.",
year = "2024",
doi = "10.1080/15332861.2024.2375965",
language = "English",
volume = "23",
pages = "205--232",
journal = "Journal of Internet Commerce",
issn = "1533-2861",
number = "3",
}