@article{59ac71235b354519bec044fcea3931e3,
title = "On the Origin of Queries: Where Chat Reference Questions Begin",
keywords = "Chat, reference services, university libraries, virtual reference",
author = "Dempsey, {Paula R.} and Adrienne Warner and Vera Lux and Linda Rich",
note = "Publisher Copyright: {\textcopyright} 2022 The Author(s). Published with license by Taylor & Francis Group, LLC.",
year = "2021",
doi = "10.1080/10875301.2022.2029790",
language = "English",
volume = "26",
pages = "73--94",
journal = "Internet Reference Services Quarterly",
issn = "1087-5301",
number = "2",
}