The TQM Paradox: Relations among TQM practices, plant performance, and customer satisfaction

Thomas Choi, Karen Eboch

Research output: Contribution to journal › Article › peer-review

Original language	American English
Journal	Journal of Operations Management
Volume	17
Issue number	1
DOIs	https://doi.org/10.1016/S0272-6963(98)00031-X
State	Published - 1998

Disciplines

@article{6ce4eb1673d3478e98a408c3d1a89e6f,

title = "The TQM Paradox: Relations among TQM practices, plant performance, and customer satisfaction",

author = "Thomas Choi and Karen Eboch",

year = "1998",

doi = "10.1016/S0272-6963(98)00031-X",

language = "American English",

volume = "17",

journal = "Journal of Operations Management",

number = "1",

}